POLICIES

Warranty Information   -   Terms and Conditions   -   Return Policy

RETURN POLICY

Repair/Replacement of Products During the Warranty Period.

All returns must be approved by Seller in writing prior to return by Purchaser and comply with Seller's Warranty conditions. All claims for warranty repairs or replacement must be made in accordance with the specific Seller policy for warranty claims which is in effect at the time the warranty claim is made. The product must be returned to: Reese Outdoor Products (Seller), 10816 E. Newton St. # 112, Tulsa, OK 74116, or to any other address provided by Seller at the time the return is requested. Also, proof of purchase MUST be included in the package containing the products to be returned. All return shipping costs, customs or duty fees, and insurance costs will be the Purchasers responsibility. Seller recommends returning the package via a common carrier with tracking capabilities (such as UPS or Federal Express), insuring the product to be returned as the risk of loss remains on the Purchaser until the package is accepted by Seller at Seller's facility. Seller is not responsible for loss or damage during transit of the return product, nor for product losses or costs imposed on Purchaser due to the export or import laws of any foreign countries. Upon receipt of an approved warranty return, Seller will endeavor to ship a repaired or replacement product within 15 days, depending upon inventory levels and other factors. If the exact product returned is no longer available through Seller, Seller will forward the most similar product then available. The cost of shipping a replacement or repaired product will be borne by Seller. Products replaced by the Seller become the sole property of Seller.

10 Day Money Back Guarantee.

Seller will issue the 10 Day Money Back refund only in accordance with the following procedures. Refund requests will only be considered within 10 days from the date of purchase including the actual date of purchase and will be issued only for products purchased directly from Seller. If you purchased the product from a reseller of our products, there is no 10 Day Money Back refund authorized. Please contact that entity for applicable refund information. Any refunds granted will be in the amount of the original purchase price plus applicable sales taxes. Unfortunately, Seller's original shipping and handling charges are non-refundable.

Under the 10 Day Money Back Guarantee, all products returned to Seller for a refund must be unused, arrive in new condition, be returned in the original packaging, and be accompanied by all accessories, pegs, bags, etc., which were originally shipped with the tent or accessory product.

Any Purchaser seeking a refund under the 10 Day Money Back Guarantee must first secure approval of the refund from Seller within 10 days of the date of purchase. Also, proof of purchase MUST be included in the package containing the products to be returned. All return shipping costs, customs or duty fees, and insurance costs will be the Purchasers responsibility. Seller recommends returning the package via a common carrier with tracking capabilities (such as UPS or Federal Express), insuring the product to be returned as the risk of loss remains on the Purchaser until the package is accepted by Seller at Seller's facility, and complying with all of the Purchasers particular countrys customs, export and import laws prior to returning the product. Seller is not responsible for loss or damage during transit of the return product, nor for product losses or costs imposed on Purchaser due to the export or import laws of any foreign countries. Upon receipt of your tent or other accessory product in a condition that is acceptable to Seller, Seller will endeavor to refund all amounts due within 30 days.

I, ___________________________________, the Purchaser, by my signature or electronic acknowledgment, hereby acknowledge reading and understanding the 10 Day Money Back Guaranty and Refund policies set forth above and agree to be bound by the terms thereof.

Discretionary Refunds.

Seller will issue refunds under certain circumstances and only in accordance with the following procedures. Refund requests will only be considered within 30 days from the date of purchase including the actual date of purchase and will be issued only for products purchased directly from Seller. If you purchased the product from a reseller of our products, please contact that entity for applicable refund information. Any refunds granted will be in the amount of the original purchase price plus applicable sales taxes less a restocking fee equal to 25% of the purchase price. Unfortunately, Seller's original shipping and handling charges are non-refundable.

All products returned to Seller for a refund must be unused, arrive in new condition, be returned in the original packaging, and be accompanied by all accessories, pegs, bags, etc., which were originally shipped with the product. Products returned to Seller that do not meet these requirements but that are nevertheless accepted by Seller in Seller's sole discretion may be subject to additional fees over and above the 25% restocking fee. Products returned to Seller that are mildewed, dirty, or stained will not be accepted by Seller and will be returned to the Purchaser at the Purchasers expense with no refund or credit issued.

All return shipping costs, customs or duty fees, and insurance costs will be the Purchasers responsibility. Seller recommends returning the package via a common carrier with tracking capabilities (such as UPS or Federal Express), insuring the product to be returned as the risk of loss remains on the Purchaser until the package is accepted by Seller at Seller's facility, and complying with all of the Purchasers particular countrys customs, export and import laws prior to returning the product. Seller is not responsible for loss or damage during transit of the return product, nor for product losses or costs imposed on Purchaser due to the export or import laws of any foreign countries. Upon receipt of your tent or accessory item in condition that is acceptable to Seller, Seller will endeavor to refund all amounts due within 30 days.

I, ___________________________________, the Purchaser, by my signature or electronic acknowledgment, hereby acknowledge reading and understanding the Repair/Replacement and Refund policies set forth above and agree to be bound by the terms thereof.